FAQ
About Delight
Who is Delight?
Delight is a Singapore technology company that runs an industrial marketplace, online and offline. Since 2014 we've supplied lighting, electrical, M&E, tools, machinery, safety and facility products to commercial and industrial buyers in 60+ countries.
Who am I buying from?
Always from Delight OptoElectronics Private Limited. We work with around 50 vendors worldwide behind the scenes, but your quotation, invoice, delivery, warranty and after-sales all come from Delight. You deal with one accountable company.
Are your products genuine?
Yes. We source from brand owners, manufacturers and their authorised distributors, and supply new products unless a listing says otherwise.
Do you have a showroom? Can I see a product before buying?
We don't have a showroom of our own. If you'd like to see a product first, we arrange a viewing at the manufacturer's showroom, such as Philips, Osram or Makita.
Quotations and ordering
How do I get a quotation?
Use Request a Quotation, email cs@delight.com.sg, or WhatsApp +65 8900 0895 with a list, BOQ, drawing or photo. A specialist replies within 24 hours. For large projects we'll tell you when to expect the full quotation.
Do you accept purchase orders?
Yes. Send your PO against our quotation. We're also registered on GeBIZ and SAP Ariba.
Can you source items that aren't listed?
Yes. Send us the brand, part number or a photo and we'll search our vendor network.
Is there a minimum order?
There's no minimum order value. Some items, such as tube lights, have a minimum order quantity, shown on the product page.
Technical help and documents
Can someone check a product against my specification?
Yes. Our team checks datasheets, ratings and compatibility with you before you order.
Which documents can you provide?
Free of charge: datasheets, product specifications, MSDS, and ATEX, CE and RoHS certificates. On request, $100–$200 per document: certificates of origin, authentication letters and FTA documents such as preferential-origin forms. We confirm the fee before applying.
Payment and accounts
How can I pay?
Credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayNow and bank transfer (SGD and USD). We don't accept cash or cheques. See Payment.
Do you offer credit terms?
Government agencies and selected corporate customers can buy on 30-day terms. Ask the Buyer Desk about opening an account.
Do you charge GST?
No. Delight is not registered for GST, so no GST is added to our prices, at checkout or on our invoices.
Delivery
How much is delivery?
Free in Singapore on orders over $300. Below that, $4.50 to $45 depending on size and weight, shown at checkout. Same-day delivery costs $30 for orders placed before 11am on a working day. Locations needing security clearance, such as Jurong Island, Sentosa, military bases and embassies, cost $15 extra. See our Delivery Policy.
How long does delivery take?
In-stock orders arrive within 1–3 working days. Items from overseas vendors show their lead time on the product page.
Can I self-collect?
No. All orders are delivered, to your office, site, plant or vessel.
Do you ship internationally?
Yes, to buyers in 60+ countries, on DAP terms (import duties and taxes paid by the buyer).
How do I track my order?
We email your tracking number when the order ships. For deliveries by our own team, we contact you before arrival.
Returns and warranty
What if my goods arrive damaged?
Don't accept a visibly damaged package. Report damage, a wrong item or a shortage within 3 days, with photos, and we'll replace or refund it. Refunds are made within 5–7 working days of approval.
Can I return an item I no longer need?
We don't accept change-of-mind returns, so please check specifications and quantities before ordering. Our team is happy to help. Any exception we agree to carries a restocking fee of 15% to 25%.
Who handles warranty?
Delight does. Products carry the manufacturer's warranty, and we manage the claim for you. See Returns, Refunds and Warranty.
Selling on Delight
How do I become a seller?
Apply on Sell on Delight or email the Seller Desk at buyer@delight-opto.com. We welcome manufacturers, authorised distributors and stockists from any country.
What does it cost?
Nothing. There's no listing fee and no commission. You quote your trade price, and Delight earns by adding its own margin.
Who handles delivery and customers?
We do. We place a purchase order with you, collect the goods and deliver to the buyer. Buyers deal only with Delight, and your company details stay confidential.
When do I get paid?
Standard terms are Net-30 or end-of-month. By agreement, we can also pay by TT in advance or cash on delivery.