Refund policy

You always buy from Delight OptoElectronics Private Limited ("Delight"), so all returns, refunds and warranty claims go through Delight, whichever vendor supplied the item. Contact the Buyer Desk first; we'll give you a Return Authorisation (RMA) number and instructions.

1. Damaged, wrong or missing items

  • Check your delivery on arrival. Do not accept a visibly damaged package.
  • Report damage, a wrong item or a shortage within 3 days of delivery, with photos of the item, packaging and label.
  • We'll replace the item or refund it in full, including delivery costs. For items under $25, we may refund instead of replacing.

2. Change-of-mind returns

  • We don't accept returns because an item is no longer needed or was ordered by mistake. Please check specifications, quantities and minimum order quantities before ordering; our team is happy to confirm them with you.
  • If we agree to an exception, the item must be unused, in its original sealed packaging and full pack quantity, and returned with an RMA number. A restocking fee of 15% to 25% of the item value applies, depending on the product, and return delivery is paid by the buyer. We confirm the fee in writing before you send the item.
  • Never eligible: clearance, "1 set offer" and as-is items; special-order, made-to-order and imported-on-request items; and items cut to length, such as cable.

3. Warranty

  • Products carry the original manufacturer's warranty. The period is shown on the product page or quotation.
  • Delight handles your warranty claim with the manufacturer or vendor, so you deal only with us.
  • To claim: contact the Buyer Desk with your order number, the fault and photos or test results. We'll issue an RMA and arrange repair, replacement or refund, as the manufacturer's terms allow.
  • Warranty does not cover damage from incorrect installation, misuse, modification, power surges or operation outside the manufacturer's specifications. On-site warranty service is not included unless the manufacturer provides it.
  • Wiring and installation should be carried out by a licensed electrician.

4. Refunds

  • Approved refunds are made to the original payment method (card, PayNow or bank transfer) within 5–7 working days of approval. Your bank may take longer to show it.
  • For an agreed exception under section 2, the refund is the item value less the restocking fee. Original delivery charges are refunded only for damaged, wrong or missing items.

5. Cancellations

You can cancel an order before it is packed or ordered from the vendor. Special-order items cannot be cancelled once ordered. Contact the Buyer Desk as soon as possible.

Contact

Buyer Desk: cs@delight.com.sg · +65 6429 8402 · WhatsApp +65 8900 0895 · Mon–Fri, 9am–6pm
Returns are received only by arrangement. Please don't send goods without an RMA number.