Warranty | Delight - Lighting Wholesale MarketPlace
All products are sourced directly from respective brand owners or their Authorized distributors. We take care to source original products. We do not sell any counterfeit or look alike products. All products sold are brand new. If there is any product not new, it is communicated before sales, stating if it is a display set or any minor scratch or dust deposited in the warehouse over time.
\All product warranties are covered by the manufacturer of the product, as per their own warranty terms and condition. No product is provided with onsite warranty.
Proof of purchase from Delight is required to claim the warranty, either directly from the manufacturer or through Delight.
We want Delight's customers to be satisfied with their purchase.
Please contact your Account Manager or Customer Service at +65 6592 7657 and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are not refundable. Delight reserves the right to impose a restocking fee on all returns. All the products offered by Delight provide a Manufacturer’s Warranty as stated on respective manufacturer's website.
Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only.
- About Damages
We take necessary care while packing fragile material. In order for a damage claim to be successful while shipment, Delight must be notified of the damage within 3 days from date of receipt. As the shipper, Delight will file the claim on the customer’s behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be accessed according to the amount of the actual damage.
- Replacement Limitations
If the total amount of the product for replacement for either damage or defective is less than twenty five ($25), a refund, rather than a replacement, will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.
- Special Order and Non-Stock Items and clearance items
Special orders and non-stock items are sold as final sale, “no return items.” Please allow an Account Manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product. These kinds of purchases can incur substantial restock fees from the vendor/factory. In the event that an exception is made and a return is allowed, the customer will assume the restock fees after being advised of their amounts.
Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the card used during the original purchase according to Singapore law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc., an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.